Exide Technologies Customer Service in Oslo, Norway

Overview

Interact with customers to provide and process information in order intake, response to inquiries, concerns and requests about products and services.

Responsibilities

  • Process orders, forms, applications and requests and register orders intake in customer accounts.

  • Maintains customer records by updating account information.

  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

  • Provide pricing and delivery information

  • Follow up on customer interactions

Qualifications

Required:

  • High school diploma, general education degree

  • Knowledge of customer service principles and practices and relevant computer applications

  • Interpersonal & communication skills - verbal and written

  • Listening skills

Preferred:

  • Knowledge of administrative procedures numeric, oral and written language applications

  • Product knowledge

  • Problem analysis and problem-solving

  • Attention to detail and accuracy

  • Data collection and ordering & customer service orientation

About Exide

Exide Technologies (www.exide.com) is a global provider of stored electrical-energy solutions for the transportation and industrial markets. Exide’s 130 years of technology innovation combined with operations in more than 80 countries enables the company to deliver compelling solutions for the world’s current and future power needs. Exide produces and recycles a broad range of products, serving the Transportation, Industrial Network Power and Motive Power market segments with battery and energy storage systems and specialty applications for a broad range of industries including: agricultural, automotive, electric, light and heavy-duty truck, marine, materials handling, military, mining, powersport, railroad, security, telecommunications, utility and uninterruptible power supply (UPS), among others. Exide is Powering the World Forward - history and scale combined with a start-up mentality make Exide the right choice for customers who want more than simply a battery supplier.

Disclaimer

Exide Technologies is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Requisition ID 2018-2152

Category Customer Service/Support