Exide Technologies Field Service Technician in Albany, New York
The Field Service Technician is responsible for repairing batteries, chargers and battery handling equipment in a timely and efficient manner at the customer’s site. The position will be a work from home in the ALBANY, NY area.
To perform this job successfully an individual must be able to perform each duty satisfactorily. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Ensure work orders and other documents are filled out properly and in a timely manner.
Convey all information to the proper contact at the customer’s location to ensure customer satisfaction.
Recognize and recommend safety and EPA issues.
Operate a service vehicle and keep in good working order and stocked correctly, maintained to manufacturer’s specifications.
Practice safety and good housekeeping at customer site, in shop and in all circumstances when representing Exide.
Help out where needed (Shop) or as directed by Management
Operate company vehicles in a safe, courteous manner, in all traffic.
Communicate with Management and Sales on any customer issues.
Actively promote point of sale items and allied products and services.
Proper use of company funds and assets in the execution of the job.
Represent Exide in a neat and professional manner in accordance with Exide standards.
Ability to operate forklift truck, crane, and reach truck on a regular basis.
Additional responsibilities assigned as needed
Education, Experience, Certifications:
High School Diploma or GED equivalent required. Two year technical degree or equivalent combination of work experience and education preferred
One to three years of battery industry or related experience and preferably in a field service environment.
Preferred CDL/Commercial Drivers License with hazardous material endorsements, or ability to obtain
Forklift Training Certification a plus/preferred
Competencies, Skills, Knowledge:
Working knowledge of standard shop tools.
Good understanding of basic electricity/electronics.
Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions and procedure and technical manuals.
Ability to calculate prices accurately when quoting estimates or completion of the work order for billing purposes, such as adding, subtracting, percentages and volume.
Ability to define problems and draw valid conclusions on the work that needs to be performed.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Critical thinking and troubleshooting skills. Ability to work independently with minimal supervision.
Good written, communication and customer satisfaction skills.
High degree of organization, deadline focus, self-motivation and accountability.
Ability to deal with difficult situations and maintain a positive attitude
Analytical ability to prioritize work and move from task to task
Must be detail oriented
Basic computer skills including working knowledge of MS Word and Excel
While performing the duties of this job, individual is regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms and talk or hear.
Individual is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl.
Ability to regularly lift a minimum 50lbs on a daily basis and 51 to 150lbs with assistance of equipment on a daily to weekly basis
Regular use of safety glasses and shoes. Vision requirements: close vision.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, individual is regularly exposed to moving mechanical parts and fumes or airborne particles.
Individual regularly exposed to high, precarious places; toxic or caustic chemicals and risk of electrical shock.
Noise level is minimal to loud.
Surroundings clean to dirty.
Exide Technologies is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Exide Technologies (www.exide.com) is a global provider of stored electrical-energy solutions for the transportation and industrial markets. Exide’s 130 years of technology innovation combined with operations in more than 80 countries enables the company to deliver compelling solutions for the world’s current and future power needs. Exide produces and recycles a broad range of products, serving the Transportation, Industrial Network Power and Motive Power market segments with battery and energy storage systems and specialty applications for a broad range of industries including: agricultural, automotive, electric, light and heavy-duty truck, marine, materials handling, military, mining, powersport, railroad, security, telecommunications, utility and uninterruptible power supply (UPS), among others. Exide is Powering the World Forward - history and scale combined with a start-up mentality make Exide the right choice for customers who want more than simply a battery supplier.
Requisition ID 2017-1250
Category Field Service
Position Type Regular Full-Time